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FAQ

How to protect Total Parental Control from deletion or deactivation

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How to protect Parental Control application from deletion or deactivation

The best protection against deactivation is provided by the Total Control mode suggested as one of the options during configuration of child’s device. If the mode is not suitable (too complicated or does not work), then granting the Administrator’s permission and replacing the Default Launcher significantly complicate the child’s actions to disable control. Do not forget to close access to the general settings of the device where access to the most dangerous settings is located.

The child turns off the protection using the energy-saving mode "Ultra"
The energy-saving “Ultra” mode turns off all applications, including parental controls. To prevent it, you need to remove the icon for enabling the mode from the quick settings menu as well as close access to the general settings of the device.
The app stops working on Xiaomi, HUAWEI,, ZTE and other similar phones
Android versions of some manufacturers are known for their aggressive behavior towards background applications. This behavior often leads to an uncontrolled stop of the parental control application. If you encounter a similar problem, then you need to add the parental control application to the exclusion lists of battery manager. Pleaase refer to the documentation for your device for specific instructions.
How to uninstall the Advanced Parental Control application?
Before attempting to uninstall the parental control application, you must log in to the application, navigate to the Settings screen and disable protection from deletion. After that, try uninstalling. If you have activated the “Total control” mode, then you can only delete it through a factory reset.
What are the benefits of "Total Control" mode

Activating the device using “Total Control” mode allows you to disable Android functions that can be used to disable/subvert parental control functions. In addition, this mode has the ability to remotely add or remove applications, unlimited remote password setup and other benefits.

How the application usage time is calculated when applying the time limit condition
When adding a policy to an individual application, the usage time of that specific application is calculated independently of any other applications. If the application is included in the group, then policy must be added to the group and the total time of all applications in the group is taken into account during enforcement of Usage condition
The application blocks access to some settings on the child's device. How do I get access?
To gain temporary access to protected settings, you must log in to the parental control application and then switch to the main device screen (for example, by pressing the Home button). Protection will be disabled for two minutes.
How to enable development options on a child's device in Total Control mode?

To enable access to the developer menu in Total Control mode you’ll need to follow the steps as outlined below. Please note that enabling this option on a child’s device also enables the ability to boot into Safe Mode, which can be used by the child to bypass the control.
To enable the developer menu (all steps are performed in the parental control app on the parent’s device):
– open the main menu of the control application and click the Cancel Remote Connection option (if such option is available);
–  navigate to the Settings section (also via the main menu) and enable the Debug Mode option;
– connect to the child’s device and subsequently send the configuration to the connected device (option Apply to: of the main menu)

after a few minutes, access to the developer menu on the child’s device should be unlocked. To disable access, repeat the sequence after reversing the value of the Debug Mode option in the settings.

How to use a personal Play Market account on a child's device in Total Control mode?

The ability to switch between accounts in the Play Market could be blocked immediately after activation in Total Control mode (behavior depends on the Play Market version). To enable personal Play Market capability please follow the steps below (all steps are performed in the parental control application on the parent’s device):

– make sure you are connected to the correct child’s device;

– through the main menu of the application, navigate to the Total Control section

– enable the Allow Unapproved Applications option – send the configuration to the connect device via the main menu option Apply to:

How to set password that can be used for quick application unlock

The password can be set in the parental control application’s settings on the child’s device., the option name is Quick Unlock Password. The password is not set immediately after installation and Quick Unlock is not enabled.

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